UP Truck Official Policies

REFUND/CANCELLATION POLICY: A valid credit or debit card is required to guarantee and pay for your reservation. There will be a $100 cancellation fee for all parties or events canceled within 14 days of the event.
NO REFUND in the event of the reservation being canceled within 2 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY: UP Truck is committed to protecting your privacy. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE: Our primary service area is within a 20-mile radius of Palestine, Texas (Zip 75801). We also service surrounding areas but must add a travel charge when we do events outside the 20-mile radius of our location. 
BAD WEATHER:UP Truck Gaming’s trailer was designed for all types of weather conditions. The theater is insulated and climate-controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding, and/or extremely heavy rains, snow, or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and our equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storms, tropical storms, or tornados) please contact us to begin the rescheduling.
SUPERVISED CHILDREN: UP Truck Gaming does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian to be on the property and within contact of the game coach should a need to contact them arise. Children under 7 years of age require an adult to be with them inside the game truck.
ALCOHOL/DRUGS: You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel, or cut short any party or booking when alcohol is being served. Drugs / Vape of any sort will not be tolerated in or around the UP Truck Gaming equipment. Any observed use of illegal narcotics or legal narcotics used illegally will result in the immediate termination of the party.
DAMAGE/INJURY: UP Truck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above-ground and below-ground property/equipment damage. Additionally, UP Truck reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of the same by the client’s guests. UP Truck or its employees assume no responsibility for any injuries sustained on the client's property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: UP Truck does not allow any food or drinks in the video game theater. Please have your guests consume them outside of the trailer before entering.
PICTURES: While your party is in effect, the Game Coach may take pictures of the party from inside the trailer. You will then be able to view these pictures on the UP Truck Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page, please notify us via Email before the party.  You are also welcome to come in and take as many pictures as you like.
TIPS: The Game Coach is there to make sure that your group is making the most of our high-tech fun. Tipping is allowed but not required.
OUR TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know (in case they object) or let us know if you have a preferred spot for us. We might also have to block a driveway.
**Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property, or equipment. Our truck and trailer combination is very long, and we will need a minimum of 60 feet of space to park. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.
VIDEO GAME RATINGS: UP Truck will not play any “M” rated or higher game in the video game theater without a request from the client before the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event, please contact us, indicating the game you prefer, or let the Game Coach know as soon as possible after they arrive. It is also recommended that all clients email us with their game requests.

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